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The guy said it could be my brake pads will check them. After a few days in their care, I received a call from the mechanic that there were a few issues with the work that had been previously done to my car at the Bronx location, huggins honda discount coupons, and I was promised that they would fix the mistakes the Bronx location had made, huggins honda discount coupons. As working parents of 3 children, two of which are fairly new drivers, and one of which is still in petco discount coupons school we, in a huggins honda discount coupons, entrusted your company with the safety of our children. During this entire time period, from August up until I received the rental, I had to ask a family friend to borrow their car so that I could get to and from work. Granted, none of this is your problem, but I am asking that you please take a moment to understand the underlying frustration that also has come from our experience with Firestone over the past 3 months. I came right back and told them, he said the new pads had to get use to the rotors. The 6-speed manual transmission helps the Wrangler achieve a not-too-shabby 15 mpg city and 19 mpg highway rating.



Michael Green November 17, at However, at our recent scheduled appointment, a worker named Justin, was extremely rude and had an attitude. He is representing your company, and doing a very poor job at it. We have spent a few thousand dollars between 2 of our vehicles, in the past year or so. We will not do anymore business with your company since you employ and advocate rude, obnoxious and unprofessional behavior from your employees. Robert Ihnat November 17, at On August 9th, we had my truck towed directly to the Firestone in Laci, New Jersey, immediately following the breakdown.

The car was in their possession for 2 days. At the time, we did not have the money on hand, so we opened a credit line with Firestone in order to cover the expense. At this time, the mechanic had mentioned to my husband that there may be was a possible computer issue; they were having a hard time reading the computer.

That did not include the above mentioned computer issue. Just one week later August 18th the truck broke down, again. Again, we had the car towed to a Firestone; however, this time the car was towed to the Bronx location. The car was brought in, for the third time, on September 7th to the Middletown location, and I am still without a car. After a few days in their care, I received a call from the mechanic that there were a few issues with the work that had been previously done to my car at the Bronx location, and I was promised that they would fix the mistakes the Bronx location had made.

Unfortunately, as pleased as I am with their customer service, I am still extremely frustrated at the sequence of events leading up to getting the issue resolved. My first issue in this entire fiasco is that I entrusted your company, back in August, to look at my car and explain to me what exactly was going on.

My third issue is that after having brought the car to your company for a third time the Middletown location , when the Bronx was contacted, by your employees in the Middletown location, to see what work they had done to the car trying to get some answers the Bronx location hung up, twice.

I was not given that- in fact my husband and I were the ones who had to continue to call seeking answers from both the Bronx and Laci locations. During this entire time period, from August up until I received the rental, I had to ask a family friend to borrow their car so that I could get to and from work.

This process has not only been stressful, but highly costly to myself and my husband. Not only have I accrued tow fees to have the car brought to Firestone after each breakdown whereby each visit and service has ended in more harm than good , but I have also accrued months of insurance and car payment bills for the borrowed car during this time period.

Please keep in mind the fact that I am also having to pay insurance on a car that has been off the road for a total of 3 months, and in your care. No rental car was offered to me until I spoke up about the fact that I needed my car back, or a loaner, because our family friend needed their car back. I think it is, again, unreasonable that I, as a customer, have to bring up a possible solution to a problem that your company is allowing to continue to happen.

Had my car been dealt with properly the first or second service, would this issue have already been resolved? I am very displeased with the service, communication, and due care this company, overall, has given to us throughout this process.

Although the Middletown location has genuinely tried their hardest to make us a priority, this has been, XXXXulatively, months of back-and-forth, months of miscommunication, months of following up, and months of not knowing what is going on with our car, or when the problem will be resolved.

At this point my husband and I feel forced into service with you, as we have already invested our time and money into your services, we have been told that one of your branches was the route cause of the computer issue with the vehicle, and now we are continuing to wait on a part that has been ordered by your Middletown location. This process has not only been stressful and time consuming, but at this point my husband and I do not trust that by the time we get the car back that the problem will be completely solved.

Going into the holiday season with that worry is highly disconcerning. As working parents of 3 children, two of which are fairly new drivers, and one of which is still in elementary school we, in a sense, entrusted your company with the safety of our children. On top of that, this car is my only means of transportation to-and-from work, in order to provide for my family. Granted, none of this is your problem, but I am asking that you please take a moment to understand the underlying frustration that also has come from our experience with Firestone over the past 3 months.

At this point, my husband and I want answers, and we want a solution to our problem. We want to know what you are going to do to help, not only have our car fixed and back to us in a timely fashion, but what you are also going to do to fix this disaster of an experience we have had with Firestone. Again, although the Middletown location has been as helpful as humanly possible, my biggest annoyance is that, had the Laci and Bronx locations taken due care with my vehicle, it should never had ended up in the care of the Middletown location.

David November 4, at 7: My appointment was schedule for I got off work at 4: At this point I am frustrated because I was scheduled to go out of town the next day and I needed my car. I get in my car and go home. I drive to work the next day and the noise is back ……. Are you serious Firestone….. My husband and I have been Firestone customers for over 15 years, and it is very disheartening this industry thinks it ok to fix things that are not broken and push the cost down to its customers.

I want to believe this was not the vision of mission that Mr. Firestone intended for his organization or customer base. I often wonder was it the fact that I was a woman dropping my car off.

My husband is active duty military and we geographically live in two different locations. My car is still not fixed ….. Organizations should pride themselves on providing quality service and if that is not the case they should at least attempt to ratify the situation while keeping the customer in mind, valuing that customer and understanding it is because of customers entrusting their service that keeps their organization afloat. Margaret October 16, at I had a very loud nosie coming from my brakes.

So I took chance with Firestone Big mistake. The guy said it could be my brake pads will check them. So he said the pads looked good. He said they sometimes have dust on them and they interfere with the rotors. So they replace them.

When I got in the car the noise was even louder than before. I came right back and told them, he said the new pads had to get use to the rotors. When I got home I called them he said come back in so I did. When they looked at the car he said oh it was the back brake pads.

Bottom line I had to pay for front and back brake pads when I only should of paid for one. I will never go to Firestone again. They take advantage of women. These people should not be in business. Noor October 5, at 1: I gave a shot to Firestone Middle town. Got my tires changed all 4. Mike 05 was the service advisor. He asked me lot of questions regarding my driving habits and suggested me the tires. While the tires were off they suggested my front brakes need to be replaced and the tech 10 Andrae showed me.

I got it done too I was very pleased with the results and my car drives like brand new. Recently got my rear shocks replaced and oil changed again by Andre perfect. Very knowledgeable and honest. I will not any body touch my car. I would highly recommend tech 10 Andrae. Christine Smith October 4, at 5: Long story short, took my car into my trusted Mechanic to do some repair work and I was informed I need work done that was already done by Firestone. I had my mechanic pull the paper work from my glove and sure enough it was the same repairs.

If anyone reads this stop begging them to help you, find out what the laws are in your state about auto repair. For me, I left two messages for the District Manager. I told him he has two days to get back to me, by Monday I am sending a 30 demand letter for the money I payed.

I am having my mechanic box up all the parts that are coming out during his repair. I will also get doXXXXentation from my mechanic.

I am taking them to small claims court and I will not let them get away with ripping me off and I wont me ignored and go away. So for all of you find out what your laws are and demand your money back and take it to court.

Small claim should have no real cost, no attorney so if they dont resolve your concerns, take it to court you cant lose because you have already loss dealing with them, make their life miserable and deal with the corporate office directly.

Good luck I will update you in 30 days if I get a response to my demand letter.



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Total 3 comments.
#1 23.09.2018 â 09:15 Confused-Admin:
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#2 29.09.2018 â 04:54 Coolboarderzenus:
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#3 09.10.2018 â 02:47 Gfuchs:
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