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To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standardswhich include a commitment to make a good faith effort to resolve any consumer complaints. As the customer has acknowledged, he did not contact us to do so. Click the button below to explore BBB resources. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different. You will not be able to read any existing reviews at this time, but you may leave a review. Both of those are very realistic american discount cruises and travel coupon code, and if a customer did decide to do either of those things, it would be their right since our web site and the email our system automatically sent both said that a policy was not purchased.



The cruise reservation was confirmed, but the travel insurance did not process. The client was notified four times that the insurance was not processed, and he was advised of what actions were necessary to complete the purchase. As the customer has acknowledged, he did not contact us to do so. Both of those are very realistic possibilities, and if a customer did decide to do either of those things, it would be their right since our web site and the email our system automatically sent both said that a policy was not purchased.

There was a link in that email that would allow him to purchase the insurance. Our system shows that this email was definitely sent. In fact, our Web Sales Department was copied on that email, so we have time-stamped a copy of it. The cruise line would not further increase the refund, despite us escalating his request to supervisors at the cruise line.

In that instance, he was provided with a confirmation message at the time of purchase, including a policy number which he did not receive in this instance, since the insurance was not purchased. These could have been additional ways for him to realize that the insurance was not purchased.

Since he did not provide us authorization to purchase the insurance after we contacted him via phone and email, we did not proceed with purchasing the travel insurance.

As a returning customer of our agency, who enjoyed his previous travel planning experiences with our company, we hope that he understands that our agency strives to provide the best customer service whenever possible. We hope despite the outcome of this situation that he continues to contact our agency for his future travel plans, after considering the above explanation.

This is a promotion that was not offered by the cruise line. Regardless, we wish him the very best in his future travels. Contact your local BBB and learn more about the value of accreditation. Click the button below to explore BBB resources. Learn how to join the BBB community of trustworthy businesses today! Please try entering a valid city, state or zip code. Please select a different travel mode or try a different location.

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Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards , which include a commitment to make a good faith effort to resolve any consumer complaints. Have been operational actively selling products or services in any BBB service area for at least the most recent six months, unless the principal s previously operated a similar business with an eligible record one that qualifies for BBB accreditation.

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